Last updated: September 14, 2026
Digital products
Digital products cannot be physically returned. Once a digital file, link or access instruction has been delivered or accessed, returns and exchanges are generally unavailable except for a confirmed file, access or duplicate-charge problem or where required by law.
Made-to-order physical products
Physical products are produced specifically after an order is placed. Change-of-mind returns and exchanges are not normally accepted. A cancellation may be possible only before production begins.
Damaged, defective or incorrect physical items
Email help@thecrowandcrown.com within 14 days of delivery if an item is damaged, defective, materially misprinted or different from what was ordered. Include the order number, checkout email, a description of the issue, clear product and packaging photographs, and the shipping label when relevant.
Do not mail an item back unless CROW & CROWN provides written return instructions. Confirmed issues may be resolved by troubleshooting, replacement, reprint or refund as appropriate.
Return method and cost
Digital products are delivered electronically and have no physical return or return shipping charge. Made-to-order physical products are not eligible for routine change-of-mind returns. Do not send any physical product back without written instructions. If a return is authorized for a damaged, defective or incorrect item, we will provide instructions and explain any applicable return shipping costs before the item is sent.
See the Refund & Return Policy for refund eligibility and processing information.
Non-qualifying situations
Normal color variation, minor production placement variation, ordering the wrong option, an incomplete customer-supplied address and ordinary carrier delays do not by themselves establish a defect.
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.