Refund policy

Last updated: October 27, 2026

CROW & CROWN sells finished digital products and, when available, select physical products. The product page identifies whether an item is delivered electronically or shipped.

Digital products

Digital downloads, printable files, template links, and other delivered digital products are generally final sale after the file, link, or access instructions have been delivered or accessed, because a digital product cannot be physically returned.

Refunds are not normally provided for a change of mind, an accidental purchase after delivery, purchasing the wrong item, failure to review the description, customer editing or printing errors, printer or screen color differences, third-party printing results, or event cancellation.

File and order problems

Contact us within 14 days of purchase if you receive an incorrect or corrupted file, an inaccessible link caused by an error on our end, a duplicate charge, or another confirmed order problem. Include your order number, checkout email, product name, and a description of the issue. We may provide troubleshooting, a corrected file, replacement access, or a refund if the issue cannot reasonably be resolved.

Physical products

We do not accept change-of-mind returns or exchanges for physical products, including personalized or made-to-order items, except where required by law or where the individual listing expressly offers a different policy. If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number, checkout email, description, and photographs where helpful. We will review the issue and arrange an appropriate remedy, such as a replacement, correction, or refund. Contact us before sending an item back so we can provide instructions; return shipping for an approved defective or incorrect item will be handled at no cost to you.

Cancellations

A digital order may be canceled only before the file, link, or access instructions have been delivered or accessed. For a physical order, contact us promptly if you need to request cancellation. An order that has entered production, been personalized, or shipped may not be cancelable. We will confirm whether the request can be accommodated.

Approved refunds and rights

Approved refunds are returned to the original payment method. Processing and posting times are controlled by the payment provider or financial institution. Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.

Contact

Email help@thecrowandcrown.com with your order number and checkout email.