Refund, Return & Digital Download Policy
Last updated: September 14, 2026
Digital products
Digital downloads, printable files, template links and other delivered digital products are generally final sale after the file, link or access instructions have been delivered or accessed because a digital product cannot be physically returned.
Refunds are not normally provided for change of mind, an accidental purchase after delivery, purchasing the wrong item, failure to review a product description, customer editing or printing errors, printer or screen color differences, third-party printing results or event cancellation.
Digital file and order problems
Contact CROW & CROWN within 14 days of purchase if you receive an incorrect or corrupted file, an inaccessible link caused by an error on our end, a duplicate charge or another confirmed order problem. Include your order number, checkout email, product name and a clear description of the issue.
Physical products
Physical products are made to order. A cancellation or address change may be possible only before production begins. Change-of-mind returns and exchanges are not normally accepted for made-to-order goods.
Contact us within 14 days of delivery if a physical item arrives damaged, defective, materially misprinted or different from the item ordered. Include the order number, a description of the issue, photographs of the product and packaging, and the shipping label when relevant. Depending on the confirmed problem, the available remedy may be troubleshooting, replacement, reprint or refund.
Normal color variation between screens and production, minor placement variation, ordering the wrong product or option, an incomplete customer-supplied address, and ordinary carrier delays do not by themselves establish a product defect.
Return method and shipping charges
Digital products are delivered electronically and cannot be mailed back. Return shipping charges and restocking fees do not apply to digital orders.
Made-to-order physical items are not eligible for routine change-of-mind returns. For a confirmed damaged, defective or incorrect physical item, please contact us before mailing anything back. If a return is authorized, we will provide instructions and explain any applicable return shipping charges before you send the item. See our Return Policy for further details.
Approved refunds
Approved refunds are returned to the original payment method. Processing and posting times are controlled by the payment provider or financial institution.
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.
Contact
Email help@thecrowandcrown.com with the order number and checkout email.