Refund & Digital Download Policy
Last updated: August 19, 2026
CROW & CROWN sells digital products delivered electronically. No physical product is shipped with the current catalog. This policy applies subject to any consumer rights that cannot be waived under applicable law.
Returns and exchanges
We do not accept returns or exchanges for current digital products. Digital files cannot be physically returned after delivery or access. There is no return shipping method, return label, return address, or restocking process for current purchases.
Digital products are generally final sale
Because digital files can be delivered or accessed immediately and cannot be physically returned, purchases are generally final once the digital content or access instructions have been delivered or accessed.
Qualifying file or order problems
Contact help@thecrowandcrown.com within 14 days of purchase if you received the wrong file or edition, a corrupted or materially incomplete file, an inaccessible delivery link caused by an error on our end, a duplicate charge, or a digital product that is materially different from the product described at the time of purchase.
Include your order number, checkout email, product or file name, and a screenshot or description of the issue when available. The 14-day period is the time to report a qualifying problem; it is not a general return or cooling-off period for digital products.
Generally non-refundable situations
Except where required by law, refunds are generally not provided for change of mind or buyer's remorse, event cancellation, accidental purchase after digital delivery or access, failure to review the product description, purchasing the wrong item or edition after access has been provided, printer or software issues not caused by a defective file, or print and color results caused by a device, screen, printer, ink, paper, or third-party print provider.
Resolution and refund timing
For a qualifying file or access problem, we will first attempt to restore access or provide the correct working file. If a confirmed issue cannot reasonably be corrected, we may approve a refund for the affected item.
Approved refunds are submitted to the original payment method within 5 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit.
Return method and fees
Return shipping fees and restocking fees are not applicable because no physical returns are accepted for current digital products. Do not mail anything to CROW & CROWN in connection with a digital order.
See our Return Policy for the current return and exchange terms.
Contact
Email help@thecrowandcrown.com for order or file-access support.