Frequently Asked Questions
What does CROW & CROWN sell?
CROW & CROWN sells finished, non-editable digital PDF printables for parties and celebrations. The shop includes individual pieces and coordinated bundles.
Are all current products digital?
Yes. Every current sellable variant is configured as a non-shipping digital product. No printed sign, paper, frame, envelope, decor, or other physical item is included unless a future listing expressly says otherwise.
How do I receive my files?
After Shopify confirms payment, follow the digital-access route shown after checkout or in the order email. The exact files and delivery details are stated on the product page. See the Digital Delivery + Printing guide.
Can I edit or personalize the files?
No. Current products are flattened, finished PDFs and are non-editable unless an individual listing explicitly says otherwise. Canva access, source files, personalization, text changes, and color changes are not included.
Can I print at home?
Yes when the purchased listing includes a print-at-home route. Follow the stated paper size, orientation, and scale guidance, and print one test page first.
Can I use a professional printer?
Yes when the purchased listing includes a professional-print route. Confirm the file’s trim size, bleed, stock, and color requirements with the provider before a full print run.
Why can printed color look different from my screen?
Screens, printers, inks, papers, and professional providers reproduce color differently. A test print or professional proof is recommended when color matching matters.
Can I share or resell the files?
No. Purchases are licensed for personal event use and may not be resold, redistributed, uploaded to public drives or template services, or used to manufacture products for resale. Read the Personal-Use License.
Can I get a refund?
Digital products are generally final sale after delivery or access because they cannot be physically returned. Confirmed file, access, or duplicate-charge problems are handled under the Refund & Digital Download Policy, subject to applicable law.
How do I get help?
Email help@thecrowandcrown.com or use the contact form. Include the order number and checkout email for order or download support.