Last updated: September 14, 2026
Digital products
Digital-only purchases are delivered electronically. They do not require a physical delivery address and no shipping charge should apply. Delivery instructions appear after payment approval and in the applicable order communication.
Physical products
Physical listings are clearly marked Physical Product. These items are made to order and fulfilled by a third-party production partner. A delivery address is required. Available destinations, the shipping charge and the current estimated delivery window are displayed at checkout before payment.
Production and delivery estimates
Estimated delivery includes production and carrier transit but is not a guaranteed arrival date. Peak periods, weather, carrier interruptions, customs and address issues can cause delays. Order early when an item is needed for a specific event.
Mixed digital and physical orders
Digital products are delivered electronically. Physical products are shipped separately and may arrive in more than one package. A digital item will not be included inside a physical shipment.
Destinations and import charges
Available shipping destinations are shown at checkout. International customers are responsible for customs duties, taxes, brokerage or import charges assessed by the destination country unless checkout expressly states otherwise.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. Once production or shipment begins, an address change may not be possible and replacement costs may apply.
Tracking, delays and delivery problems
Tracking is provided when supported by the fulfillment partner and carrier. If a package is marked delivered but cannot be located, check the property and contact the carrier first. For a materially delayed, damaged, incorrect or lost shipment, email help@thecrowandcrown.com with the order number and relevant photographs or tracking details.
Digital-access help
If a digital-access message does not appear, check the checkout email address and spam, junk and promotions folders, then contact us with the order number and checkout email.